Refund and Returns Policy

Jasbro Foods Refund and Returns Policy:

Thank you for choosing Jasbro Foods. We value your satisfaction and strive to provide the highest quality products. If you are not entirely satisfied with your purchase, we offer a comprehensive Refund and Returns Policy, taking into account the nature of our business.

  1. Refund Eligibility:
  • To be eligible for a refund, you must provide proof of purchase, such as a receipt or invoice, indicating the date and details of the transaction.
  1. Return Timeframe:
  • For perishable items, such as popcorn, kapenta, and soya chunks, we accept returns within 24 hours of purchase. This policy ensures the freshness and quality of our products.
  • For non-perishable items, including rice, beans, peanuts, and soups, we accept returns within 7 days of purchase.
  1. Eligible Items for Return:
  • Only unopened, unused, and undamaged items are eligible for returns. Perishable items cannot be returned if the packaging is opened or tampered with due to safety and hygiene considerations.
  1. Return Process:
  • To initiate a return, kindly visit our physical store with the product(s) and proof of purchase. Our staff will assist you with the return process and address any concerns you may have.
  1. Refund Method:
  • Refunds for eligible returned items will be issued in the same payment method used for the original purchase. Please allow for a reasonable processing time.
  1. Exclusions:
  • Due to the nature of food products, we are unable to accept returns or provide refunds for items that have been partially consumed or altered in any way.
  1. Quality Concerns:
  • If you believe the product you purchased is defective or does not meet the expected quality standards, please bring it to our attention at the time of the return. Our team will assess the product and address your concerns accordingly.
  1. In-Store Assistance:
  • Our knowledgeable and friendly staff are always available to assist you with any questions or product inquiries at our brick and mortar store.

Jasbro Foods is committed to providing excellent customer service and ensuring your satisfaction with our products. If you have any further questions or require additional assistance, please feel free to reach out to our in-store team or contact our customer support via email or phone. Your feedback is valuable to us as we continuously strive to improve our products and services.